Last updated: October 13, 2026
1. Introduction
These Terms & Conditions (“Terms”) govern all services provided by Primary Computer Service, including computer repair, networking, IT support, managed services, and related technical assistance. By using our services or accessing our website, you agree to these Terms.
If you do not agree, please discontinue use of our services.
2. Services Provided
Primary Computer Service offers, but is not limited to:
- Computer repair and diagnostics
- Virus and malware removal
- Networking setup and troubleshooting
- Data backup and recovery
- Managed Service Provider (MSP) support
- On‑site and remote technical assistance
Service availability may vary based on scheduling, location, and technical requirements.
3. Payment Terms
- Payment is due at the time services are rendered unless otherwise agreed in writing.
- Managed service plans require prepayment or subscription billing.
- Late payments may incur fees.
- Hardware purchases must be paid in full before equipment is released
4. Customer Responsibilities
You agree to:
- Provide accurate information about your devices and systems.
- Maintain proper backups of important data.
- Ensure you have authorization to request service on any equipment we access.
- Notify us of any issues promptly.
Primary Computer Service is not responsible for data loss resulting from pre‑existing conditions, failing hardware, or lack of backups.
5. Warranty & Liability
Service Warranty
We guarantee our labor for 7 days from the date of service. Hardware warranties are provided by the manufacturer unless otherwise stated.
Limitation of Liability
Primary Computer Service is not liable for:
- Loss of data
- Loss of business or revenue
- Damages caused by third‑party software or hardware
- Issues arising from customer modifications after service
Our total liability is limited to the amount paid for the specific service performed.
6. Remote Support
For MSP clients:
- Service levels are defined in your Service Agreement.
- Cancellation requires 30 days’ written notice.
- Failure to pay may result in suspension of services.
8. Privacy & Data Handling
We do not sell or share customer data. Any access to your systems is solely for the purpose of providing service. Passwords provided for service are kept confidential and deleted after work is completed.
9. Website Use
By using our website, you agree not to:
- Attempt unauthorized access
- Copy or misuse content
- Interfere with site functionality
We may update website content at any time without notice.
10. Appointment & Cancellation Policy
- Missed appointments may incur a fee.
- On‑site visits require someone 18+ to be present.
- Emergency service rates may apply outside normal business hours.
11. Changes to These Terms
We may update these Terms periodically. Continued use of our services constitutes acceptance of any changes.
12. Contact Information
Primary Computer Service
Houston Area Phone: (713) 827‑1300
Email: dgibble@primarycomputer.net
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