Troubleshoot PDF and Print problems with QuickBooks Desktop

SOLVEDby QuickBooksQuickBooks Enterprise Suite6Updated 1 day ago

Learn how to troubleshoot problems when you can’t print, email, or save as a PDF from QuickBooks Desktop.

If you can’t print, email, or save as a PDF from QuickBooks Desktop, we have the tools to help.

Errors the Print and PDF Repair tool can fix

Solution 1: Run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub P

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Step 1: Download and install the QuickBooks Tool Hub  12@!@#$%^&*()_+|}{POIUYTREWQASDFGHJKL:"?><MNBVCXZzxcvbnm,./';lkjhgfdsaqwertyuiop[]\=-0987654321`00.123456789

The QuickBooks Tool Hub helps fix common errors. For the best experience, we recommend using Tool Hub on Windows 10, 64-bit.

  1. Close QuickBooks.
  2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be displayed on the bottom right or you can select About to view the version.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

 

ToolHubIcon_QBDT_US_Ext_051320.jpg

Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

ToolHubSearch_QBDS_US_Ext_051320.jpg

 

 

Step 2:  From the Tool Hub, run the QuickBooks PDF & Print Repair Tool 

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
  3. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

If this doesn't fix the issue, move on to the next solution.

Solution 2: Reset your temp folder permissions

Step 1: Reset your temp folder permissions P

If you still get an error, reboot your computer and then try again. If it still fails, try to reset your temp folder permissions. Check the folder permissions to the TEMP folder:

  1. Press the Windows key + R to open the RUN command.
  2. Type %TEMP% and press Enter.
  3. Right-click an empty area of the temp folder, and choose Properties.
  4. Select the Security tab.
  5. Ensure all usernames and groups showing on the Security tab have Full Control.
  6. Once the permissions have been set to Full Control, save as a PDF again within QuickBooks.

 

Step 2: Confirm you can print to your XPS (only for Save as PDF and Email issues) P

Confirm you can print to your XPS Document Writer. QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF.

  1. Open Notepad.
  2. Type Test. Select File and then Print.
  3. Select the XPS Document Writer, and then Print.
  4. Type a filename and save it to your desktop.
  5. Go to your desktop and view the XPS document you printed from notepad.

Things to consider:

Solution 3: Check to see if the reconcile window is off of the screen  ?

If QuickBooks appears to lockup after you select reconcile from the Banking menu, but PDF functions work, the reconcile window may appear off screen.

  1. Choose the Window menu and look in the list to see if your reconcile window is listed.
  2. Select Close All and begin the reconcile again.

If you continue to get an error while you reconcile accounts, get more help with unrecoverable errors.

Solution 4: Test, reinstall, and adjust permissions for XPS Document Writer (for users who use Windows but not Terminal Services)

Before you proceed with this solution consider the following:

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turned it off then back on again P

  1. Remove the Microsoft XPS Document Writer from printers P

    • "Add a printer or scanner"
    • Select "The printer that I want isn't listed"
    • Add a local printer or network printer with manual settings
    • "Use an existing port" -> "PORTPROMPT:"
    • Manufacturer: "Microsoft", Printers: "Microsoft XPS Document Writer".  In newer versions of Windows 10 it will be "Microsoft MS-XPS Class Driver 2"
    • "Replace the current driver"
    • Printer name: "Microsoft XPS Document Writer" or "Microsoft MS-XPS Class Driver 2"
    • Do not share this printer

     

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According to Intuit, this requires a reinstall of QuickBooks

https://quickbooks.intuit.com/learn-support/en-us/product-preferences/repair-microsoft-msxml/00/201958